Terms and Conditions for Tree Surgeons Yiewsley

These Terms and Conditions set out the basis on which tree surgery services are provided by Tree Surgeons Yiewsley. By booking or accepting a quotation for any tree surgery, arboricultural, pruning, felling, stump-related, or site clearance work, the customer agrees to be bound by these terms. These terms are intended to create a clear understanding between the service provider and the customer, covering the booking process, payment arrangements, cancellations, liability, waste handling, and the legal framework that applies to the service. They are designed for general domestic and commercial use and should be read carefully before any work begins.

For the purpose of these terms, references to “we,” “us,” or “our” mean the service provider carrying out tree surgery services, and references to “you” or “the customer” mean the person, business, landlord, managing agent, or other party requesting the work. Any variation to these terms must be agreed in writing. Nothing in these terms affects your statutory rights where they cannot lawfully be excluded. If any part of these terms is found to be unenforceable, the remainder will continue in full force.

Booking and quotations are normally based on an inspection of the site, photographs, descriptions provided by the customer, or a combination of these methods. A quotation may include a proposed scope of work, estimated time on site, access requirements, equipment needs, waste removal, and any likely conditions that may affect the works. All quotations are based on the information available at the time and may be revised if the actual site conditions differ from what was described. A quotation does not become a binding contract until accepted by the customer and confirmed by us, either in writing or by the commencement of work with the customer’s consent.

1. Booking process

When a customer requests services from Yiewsley tree surgeons, the booking process usually begins with an enquiry and may include a site visit or remote assessment. We may ask for details such as tree species, size, location, proximity to buildings, access limitations, utility lines, and whether permissions or approvals are required. The customer is responsible for providing accurate and complete information. If the work involves protected trees, conservation area restrictions, boundary issues, or third-party access, the customer must ensure that all required permissions are obtained before the scheduled date unless we have expressly agreed to assist with this as part of the service.

We reserve the right to refuse or postpone a booking if we believe the work cannot be performed safely, lawfully, or within the agreed scope. Booking dates are subject to weather, staff availability, equipment availability, and other operational factors. Any estimated start time is approximate and may change on the day. We will use reasonable efforts to complete the work within the agreed timeframe, but tree surgery in Yiewsley can be affected by conditions beyond our control, including severe weather, emergency call-outs, traffic delays, and unexpected site hazards.

Once a booking has been confirmed, the customer should ensure that the site is accessible on the agreed day and that any required parking, permits, or access arrangements are in place. If access is restricted or delayed, we may charge for waiting time, abortive visits, or additional labour. Where ladders, climbing, rigging, chippers, stump grinders, or other machinery are needed, the customer must notify us in advance of any known hazards such as unstable ground, underground services, hidden obstructions, animals, or unsafe structures. The customer is also responsible for removing or securing items that could be damaged during the work, including garden furniture, ornaments, vehicles, and fragile objects.

2. Payment terms

Unless otherwise agreed in writing, payment is due upon completion of the work on the day the service is carried out. We may request a deposit for larger, scheduled, or specialist jobs, including significant removals, commercial projects, or works requiring plant hire. Deposits are generally non-refundable where we have reserved labour, equipment, or time specifically for the customer, except where required by law. Accepted payment methods may include bank transfer, card payment, or other methods confirmed in advance. We do not normally accept late payment unless we have expressly agreed credit terms.

If payment is not made when due, we reserve the right to charge reasonable recovery costs and interest where permitted by law. Any dispute about an invoice must be raised promptly and in good faith. The customer must pay any undisputed amount on time even if another part of the invoice is queried. Where additional work becomes necessary because of hidden defects, dangerous conditions, or customer-requested changes, we will notify the customer where reasonably practicable and may issue a revised price before proceeding. Tree surgeons Yiewsley will not be bound to carry out additional services unless a fair adjustment to price and scope has been agreed.

3. Scope of work and changes

The agreed quotation or work order describes the initial scope only. During the course of tree surgery work, we may discover issues that were not visible at the time of booking, such as decay, deadwood, storm damage, root conflict, or structural weakness. In such cases, we may recommend changes to the method or scope of work to maintain safety and professional standards. Any substantial change will be communicated to the customer before implementation whenever reasonably possible. The customer accepts that tree care is often dependent on live site conditions and that professional judgement may require a variation to the original plan.

Where a customer instructs us to continue with a modified scope, the revised instructions may affect the price, duration, disposal requirements, and safety measures. We are entitled to suspend work if the customer requests an unsafe, unlawful, or impractical instruction. We also reserve the right to refuse work that may cause unacceptable harm to property, people, wildlife, or the tree itself. Our decision-making will be guided by safety, industry practice, and applicable legal duties rather than by convenience alone.

4. Cancellations and rescheduling

The customer may cancel or reschedule a booking by giving reasonable notice. For standard domestic appointments, a minimum notice period of 48 hours is preferred, though longer notice is appreciated for larger or complex projects. If cancellation occurs after we have already allocated staff, equipment, permits, or subcontractors, we may retain all or part of any deposit or charge a cancellation fee to cover our costs. The amount charged will be reasonable and proportionate to the loss incurred.

We may cancel or postpone a booking if weather conditions, safety concerns, access problems, or other circumstances make it inappropriate to proceed. In such circumstances, we will try to rearrange the work for the earliest reasonable alternative date. We are not liable for indirect losses caused by cancellation or rescheduling, including inconvenience, lost earnings, or third-party charges, unless the law requires otherwise. If the customer fails to provide access, fails to obtain necessary permissions, or is not present when required for an agreed inspection or sign-off, this may be treated as a late cancellation or aborted appointment.

5. Liability and customer responsibilities

We carry out tree surgery with reasonable care and skill, using professional methods and suitable equipment. However, the customer acknowledges that tree work can carry inherent risks, particularly where trees are unstable, overgrown, storm-damaged, close to structures, or affected by decay. While we take reasonable precautions, we cannot guarantee the complete absence of risk, and some uncertainty may remain even when work is undertaken to a high standard. Our liability is limited to losses that are directly caused by our negligence or breach of contract and that are reasonably foreseeable at the time of contract formation.

We are not responsible for pre-existing defects, hidden structural weakness, underground services not disclosed to us, or damage caused by inaccurate information supplied by the customer. The customer must ensure that the site is safe for us to access and that any known hazards are communicated in advance. Tree surgery services in Yiewsley may involve the use of chainsaws, rigging equipment, elevated work platforms, stump grinders, and chippers; the customer agrees not to interfere with our work, our safety systems, or the actions of our operatives. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

6. Property damage and boundary matters

Before work begins, the customer should confirm ownership, responsibility, and authority for all trees and related access routes. If a tree is near a boundary, shared garden, neighbour’s property, or public highway, the customer must ensure the necessary consents and permissions are in place. We may rely on the customer’s assurance that they are entitled to instruct the work, and we are not responsible for disputes between neighbours, leaseholders, freeholders, or managing agents unless caused by our proven negligence. Where the work may affect adjacent property, the customer should inform affected parties in advance.

Reasonable care will be taken to avoid unnecessary damage to lawns, paving, walls, fences, planted areas, and other features. Nevertheless, the customer accepts that certain tree surgery operations, especially felling, stump grinding, and the movement of heavy timber, may cause incidental disturbance to ground surfaces or nearby features. Minor scuffing, tyre marks, or compression of soft ground can occur and will not normally amount to a breach if we have acted reasonably. If the customer requires specific protection measures, these should be discussed before the work is booked, and additional charges may apply where specialist protection is needed.

7. Waste regulations and site clearance

Tree waste generated during the works, including branches, timber, brash, woodchip, sawdust, and stump arisings, will be handled in accordance with applicable waste regulations. Unless otherwise agreed, the quotation will state whether waste is to be removed from site, left stacked, converted to mulch, or processed in another agreed manner. Waste transferred off site will be managed responsibly and, where required, taken to an authorised facility or otherwise handled by a lawful waste carrier route. We will not knowingly dispose of waste in a manner that breaches environmental law or duty of care requirements.

The customer must not request or expect waste to be dumped, burned, buried, or otherwise managed unlawfully. If the customer wishes to retain timber, logs, or woodchip, this must be agreed before the work starts, as storage and handling arrangements may affect the method and cost of the job. We are not responsible for the deterioration of retained wood products after delivery or stacking, including splitting, staining, insect activity, or natural movement caused by moisture changes. Any waste left on site at the customer’s request becomes the customer’s responsibility once the work has been completed and accepted.

8. Health and safety

Health and safety is a priority on every job. Our operatives may stop or modify the work if conditions become unsafe. The customer must keep children, pets, visitors, and unauthorised persons away from the work area. If the customer or any third party interferes with the site while work is in progress, we may suspend operations until the area is safe again, and any resulting delay may be charged as additional time. The customer must not enter exclusion zones, handle equipment, or attempt to direct our operatives while they are working.

Where the site contains overhead cables, buried services, wells, unstable structures, asbestos, contaminated land, or other hazards, the customer must disclose this before the appointment. We may require the customer to arrange specialist surveys or third-party attendance before proceeding. In some circumstances, we may decide that only partial work is appropriate, or that the project should be declined entirely. Our assessment will always prioritise the safety of people, property, and the environment over convenience or speed.

9. Complaints and disputes

If the customer is unhappy with any aspect of the service, they should notify us as soon as reasonably possible so that we can investigate the matter. We may request photographs, a written explanation, or access to the site to assess the issue. Complaints should be made in good faith and within a reasonable time after the work is completed. We will aim to respond fairly and promptly and may offer a remedy where we accept that the service did not meet the agreed standard.

These terms are intended to work alongside any specific written quotation, job sheet, or agreed variation. If there is any inconsistency, the written agreement for the specific job will take priority to the extent of that inconsistency. If no agreement can be reached, the matter may be resolved through negotiation or through the courts, subject to the governing law and jurisdiction set out below. The customer agrees not to withhold payment for completed work solely because a dispute has arisen over an unrelated matter, unless permitted by law.

10. Governing law

The contract between the customer and Tree Surgeons Yiewsley is governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the quotation, or the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If the customer is contracting as a business, the parties agree that commercial law principles will apply to the fullest extent permitted.

These Terms and Conditions may be updated from time to time to reflect changes in legal requirements, business practices, or service arrangements. The version in force at the time of booking will apply to that booking unless a later version is expressly agreed in writing. By confirming a booking, the customer acknowledges that they have read, understood, and accepted these terms. Tree surgeons in Yiewsley are committed to providing a professional, lawful, and transparent service, and these terms are intended to support that approach by setting clear expectations for both parties.